FAQ

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If you have any questions about size, color, or just need to chat please email us at orders@thisisemilyandmeritt.com or call 323.852.3522


FAQ

How do I return something? 

We hope that you love your order (we do!), but if for any reason you are not completely happy you can return or exchange items within 30 days of placing your order. To start a return please click the "Returns + Exchanges" link at the bottom of our homepage or copy and paste https://returns.EMILYANDMERITT.com/ into your web browser.

Any items that are returned must be new, unworn, and have all garment tags attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Refunds can be made in the original form of payment. Please note that shipping and handling charges are non-refundable as well as import taxes or duties incurred on the original shipment or return process (with the exception of California State sales tax).

If you choose to use our provided shipping label for a refund return, $10 in return shipping charges will be deducted from your refund. There is no return label fee for exchanges. You can also use a carrier of your choice; however, we highly recommend using a provider with a tracking service (FedEx, UPS, or USPS). We are not responsible for returns lost in transit. 

Please note that we can not provide a return label for international orders or process and exchange for international orders. 

How long will it take for my order to arrive? 

Our team ships orders Monday - Friday, excluding U.S public holidays. All orders are shipped using UPS and are processed within 2 business days. Overnight orders must be received before 12pm PST to be shipped same day.

Free Shipping - Orders $75 or greater

UPS Ground Shipping - $10

UPS 3 Day Select - $20

UPS 2 Day Air - $25

UPS Overnight (excludes Saturday delivery) - $35

International : $25 flat rate (not including duties and taxes)  

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